we understand you are frustrated, but please don't start a flame-war here.
The missing Product-Key on the disc is definetly something that should not have happened. We will check with IKARUS if that was an exceptionel case.
We will support you, but please describe in detail what you current problem is and maybe provide us with the person you have been in contact.
Its fastest if you could send us an email at mail (at) ipacs.de, this is quicker than communicating through the forum.