I'm with you. They were once very dilligent about their support and had a US phone number that worked. The only people I have spoken to this year were strictly sales. I bought rc 7 a month ago and installed it on a new laptop using the dreaded Win 8. Really ran well until I stupidly answered the request to upgrade to 8.1. USB not recognised...code 43. I'm using the old SE commander but that shouldn't matter. I was working on the problem with a remote Geek Squad tech who some how got a hold of IKARUS or a list and said they have another controller that will work. They had no plans to apply a fix for this problem in 8.1. Besides no manual and the fact they use a third party for ordering and payments I'm not even sure the download link works for another copy. I paid for the 24 mos. option of unlimited downloads but saw something about link will expire on 2/24/14!! What is going on? My only plan now is to roll back to win 8 and re-install it. Anyone have any info on this??