Sorry to hear you had trouble with out support. Our support usually replies within 24 hours. It would help if you could let us know what contact way you used. Thank you.
Hi admin - I performed the support request through your website, this link - https://www.ikarus.net/en/kontakt-de/ - The request was placed on March 25th, 2023 around 9pm (PST). Furthermore, I apologize I had to post this in <code> format but your site wouldn't take the URL in my comment without doing so. Cheers!