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simulator:log [2017/01/30 19:12]
jh [Debugging]
simulator:log [2020/05/10 16:12]
jh [Simulator Crashes]
Line 1: Line 1:
 ====== Troubleshooting - tm.log ====== ====== Troubleshooting - tm.log ======
  
-The most important resource for troubleshooting is the simulator's log file ''C:\Users\%USERNAME%\Documents\Aerofly FS 2\tm.log'' inside the [[path|user-folder]] of the Aerofly FS 2. +The most important resource for troubleshooting is the simulator's log file ''C:\Users\%USERNAME%\Documents\Aerofly FS 2\tm.log'' inside the [[path|user-folder]] of the Aerofly FS 2.
  
-This file is a [[text_files|text file]] and logs all events during the Aerofly FS 2 Flight Simulator execution. It contains warnings and errors that might be generated when the new aircraft is loaded.+On Mac it should be located in ''Macintosh HD⁩/Users⁩/.../Library⁩/Containers⁩/com.aerofly.aerofly-fs-2-mac/⁨Data⁩/⁨Library/Application Support⁩/Aerofly FS 2'' 
 + 
 +This file is a [[text_files|text file]] that logs all events during the Aerofly FS 2 Flight Simulator execution. It contains warnings and errors that might be generated when the new aircraft is loaded.
  
 ===== Simulator Crashes ===== ===== Simulator Crashes =====
  
-The ''tm.log'' file can be opened by any text-editor and will contain important information about the cause of the crash, usually towards the end of the file. Any "WARNING:" or "ERROR:" messages should be payed attention to, sometimes the issue can be solved by the user by doing so.+The ''tm.log'' file can be opened by any text-editor and will contain important information about the cause of the crash, usually towards the end of the file. Any "WARNING:" or "ERROR:" messages should be payed attention to. Often the issue can already be resolved by the user by looking at the tm.log file.
  
 > When the Aerofly FS 2 Flight Simulator application crashes the IPACS support team  > When the Aerofly FS 2 Flight Simulator application crashes the IPACS support team 
 > (''mail (at) ipacs.de'') can help better when a copy of the ''tm.log'' is attached to an e-mail to them. > (''mail (at) ipacs.de'') can help better when a copy of the ''tm.log'' is attached to an e-mail to them.
  
 +===== Simulator Not Starting =====
 +
 +Delete the main.mcf file to restore default settings. Then try starting the simulator again.
 +Please see the [[simulator:mcf|Main Configuration File]] wiki page.
 +
 +Make sure your **graphics card drivers** are up to date. You can find the latest graphics card drivers on the webpages of your graphics card manufacturer. The automatic driver search of Windows may not return the latest drivers.
 +   * [[https://www.nvidia.com/Download/index.aspx|NVIDIA Drivers]]
 +   * [[https://www.amd.com/en/support|AMD Drivers]]
 +
 +===== Support =====
 +
 +You can contact our support team via:
 +
 +   * [[https://www.aerofly.com/support/contact/|Contact Form]] on our official website or
 +   * via mail (''mail (at) ipacs.de'').
  
 +> Please include the tm.log file is possible and your system specifications, Aerofly FS version so that we can locate issues faster.
simulator/log.txt · Last modified: 2020/05/10 22:13 by jh