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simulator:log [2020/05/10 16:11]
jh [Support]
simulator:log [2020/05/10 22:13]
jh [Support]
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 ===== Simulator Crashes ===== ===== Simulator Crashes =====
  
-The ''tm.log'' file can be opened by any text-editor and will contain important information about the cause of the crash, usually towards the end of the file. Any "WARNING:" or "ERROR:" messages should be payed attention to, sometimes the issue can be solved by the user by doing so.+The ''tm.log'' file can be opened by any text-editor and will contain important information about the cause of the crash, usually towards the end of the file. Any "WARNING:" or "ERROR:" messages should be payed attention to. Often the issue can already be resolved by the user by looking at the tm.log file.
  
 > When the Aerofly FS 2 Flight Simulator application crashes the IPACS support team  > When the Aerofly FS 2 Flight Simulator application crashes the IPACS support team 
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    * [[https://www.amd.com/en/support|AMD Drivers]]    * [[https://www.amd.com/en/support|AMD Drivers]]
  
 +Also make sure the correct graphics card is being used if you have multiple graphics cards or an Intel HD Graphics chip and a dedicated graphics card. Use the appropriate graphics card settings for this.
 +
 +We recommend to not create specific graphics card profiles for the use of Aerofly FS. Aerofly usually runs well with default settings and manually changing them could cause issues that we cannot replicate on our side.
 ===== Support ===== ===== Support =====
  
-You can contact our support team via:+Please visit our [[https://www.aerofly.com/community/forum/|official IPACS Forum]] and use the search function to see if any other users are experiencing similar issues. The solution to most issues can be found there! 
 + 
 +And if the IPACS forum search doesn't seem to yield results you can contact our support team via:
  
    * [[https://www.aerofly.com/support/contact/|Contact Form]] on our official website or    * [[https://www.aerofly.com/support/contact/|Contact Form]] on our official website or
simulator/log.txt · Last modified: 2020/05/10 22:13 by jh