Hi the app is crashing on iPhone 13 since latest update.
Crashes at airport visibility for landing.
Hi the app is crashing on iPhone 13 since latest update.
Crashes at airport visibility for landing.
Please more details. What version are you using and what airport? What is your exact phone model number? Did you enable any high quality settings?
Please exit all other apps, that might be active in the background and restart your phone to get a maximum of free memory.
Sure iPhone 13 iOS 17.4
All other apps closed and frame rate set at 60 (lowest)
Airport is EBBR (Brussels)
Departing EGLF (farnborough)
Thanks
Please more details. What version are you using and what airport? What is your exact phone model number? Did you enable any high quality settings?
Please exit all other apps, that might be active in the background and restart your phone to get a maximum of free memory.
Same here. App crashes aproaching Brusells airport.
iPhone 14 pro max
iOS 17.4
All other apps closed
Quality set to 80%
Limit frame rate: YES
You can’t land on Brussels airport no matter from where you come from. Brussels airport and city are broken
It works fine here. What version are you on?
It works fine here. What version are you on?
I installed your latest update on the App Store today.
Should I try deleting app and re installing ? Haven’t actually tried that yet.
This is my current settings
giallo: Yes, please give that a try even though it should not be necessary.
Unfortunately it’s still crashing at 2000ft out from runway.
The app crashes with every plane in Brussels
Ok, this is really strange. We just tested Brussels with various iPhone's and they work just fine.
Can you do us a favor an install the 'beta' version of Aerofly FS using the free TestFlight App and this link.
If you then experience a crash, you can send the crash log automatically to us and we can have a look with a little more insight.
Ok, this is really strange. We just tested Brussels with various iPhone's and they work just fine.
Can you do us a favor an install the 'beta' version of Aerofly FS using the free TestFlight App and this link.
If you then experience a crash, you can send the crash log automatically to us and we can have a look with a little more insight.
Ok installed test flight & beta Version and it’s crashed the same place upon approach at EBBR and I also submitted log along with my mail address.
@giallo: Ok, thank you. I see that crash log now and I see your email. Could you please give us some time to investigate this. Also is it specifically only EBBR or does it happen at other airports as well? Did you enable push back before you took of and what aircraft are you using?
Again, please be a little bit more patient, until we have checked this.
Thank you for the reply.
So I am flying the 737 900
I took a couple of short flights in Uk Eglf to Egcc and everything was fine.
I currently set off from starting point of runway.
Hope this helps.
I know these bugs can take time,it’s a fantastic simulator and I look forward to fixes in the near future.
@giallo: Ok, thank you. I see that crash log now and I see your email. Could you please give us some time to investigate this. Also is it specifically only EBBR or does it happen at other airports as well? Did you enable push back before you took of and what aircraft are you using?
Again, please be a little bit more patient, until we have checked this.
It also happens in Vienna. Same as Brussels or even worse. It crashes while loading the aproach in Vienna.
iPhone 14 pro max
Pixel quality: 80%
Frame limit: Yes
Ok, we think we found the issue here. In some regions the files from our streaming service were broken. We have resetted and updated the servers now and the fix should be available within a few hours.
To be on the safe side, please uninstall Aerofly FS Global and reinstall again.
Ok good to hear and thanks for the update 👍🏼
Ok, we think we found the issue here. In some regions the files from our streaming service were broken. We have resetted and updated the servers now and the fix should be available within a few hours.
To be on the safe side, please uninstall Aerofly FS Global and reinstall again.
Problem fixed! The broken files on the server was the problem, not the memory on iOS. Thank you admin without reinstalling again, Brussels, Viena and the rest of places are fixed. The problem was not on the simulator itself. It was on the server part.