• For the subscription, on iOS you have to ask for an exceptionnal refund. Explaining the product has never worked. You'll be refund. But don't be late to report a problem from the bill of the subscription. Also ask for refund of the Aerofly FS Global to show you cancel the product for real.

    MacBook Pro | M1 Pro | Thrustmaster Airbus Captain Edition
    X-Plane 12 | ToLiSS A319 A320neo A321/neo/LR/XLR | BetterPushback | X-ATC Chatter | X-RAAS2 | FlyWithLua
    iPad | SimBrief/Navigraph | WebFMC

  • For the subscription, on iOS you have to ask for an exceptionnal refund. Explaining the product has never worked. You'll be refund. But don't be late to report a problem from the bill of the subscription. Also ask for refund of the Aerofly FS Global to show you cancel the product for real.

    For the subscription only or even for the aircraft’s pack ?

  • For the subscription only or even for the aircraft’s pack ?

    For all.

    You should find bills of them here:

    Your Apple device > AppStore > Your icon (top/right) > Your name (Apple ID) > Purchases history > you reached the purchases list.

    From the purchases list > select the price > Report a problem.

    For the application if you are under 14 days it will be easy to get refund.

    For the in-app purchase (aircraft plane) and the year subscription, I think you will have to report other than default options, you will have to play seek and hide here to overide the default options.

    MacBook Pro | M1 Pro | Thrustmaster Airbus Captain Edition
    X-Plane 12 | ToLiSS A319 A320neo A321/neo/LR/XLR | BetterPushback | X-ATC Chatter | X-RAAS2 | FlyWithLua
    iPad | SimBrief/Navigraph | WebFMC

  • Thanks Frank.

  • @Rafale 17F: Unfortunately On Apple iOS we cannot directly refund you. This is only possible on Android. So please get in contact directly with Apple and ask for a refund there ( external link ). Please let us know if that works for you. If not, please get in contact with our support at mail(at)ipacs.de.

    Thank you. Before asking for a refund any idea of why it’s not working on a 2022 iPhone 13 ? With enough storage or memory ?